Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to
Emotional Labour in a Globalised Labour Market: Seafarers on Cruise Ships One of the most important facets of the sociological approach to work relates to
The sociological literature on emotional labor can be roughly divided into two major streams of research. These include studies of interactive work and research directly focused on emotions and their management by workers. PeopleImages / Getty Images Although the concept of emotional labor was first conceived in 1983 by sociologist Arlie Hochschild, who related to managing emotions as expected by certain professions, it has expanded and taken on a wider meaning that reaches beyond the workplace and into the home. The ‘emotional labour bandwagon’, as Bolton says, includes studies of childcare workers, nurses, psychotherapists, school teachers, call centre workers, and so on, who are majorly women. A feminist dimension of emotional labour shows a gendered commodification of emotion in organisations and feminization of certain work. “Emotional labor is usually experienced in the service sector where jobs require employees to provide ‘service with a smile.’” The term was coined 40 years ago, by sociologist Arlie Hochschild, This is often referred to as “emotional labor,” or the invisible work necessary to manage households, often in spite of working outside the home as much as their partners.
North central sociological association 2011 ruth and john useem. av W Astvik · Citerat av 26 — Evetts J (2003): “The sociological analysis of professionalism: occupational AF (2011): “On the costs and benefits of emotional labor: A meta-analysis of three. Subjects: Social Sciences; Sociology; Samhällsvetenskap. Source: Södertörn Academic Source: Emotional and Behavioural Difficulties.
PeopleImages / Getty Images Although the concept of emotional labor was first conceived in 1983 by sociologist Arlie Hochschild, who related to managing emotions as expected by certain professions, it has expanded and taken on a wider meaning that reaches beyond the workplace and into the home.
Emotional labor is a concept coined by sociologist Arlie Hochschild in her famous book, The Managed Heart (1983). Emotional labor occurs when employees introduce or PeopleImages / Getty Images Although the concept of emotional labor was first conceived in 1983 by sociologist Arlie Hochschild, who related to managing emotions as expected by certain professions, it has expanded and taken on a wider meaning that reaches beyond the workplace and into the home.
16 Nov 2012 Originally developed in an investigation of the emotional demands of service- sector employes, emotion work corresponds to the “act of trying to
Her work focuses on the role of human emotions in It starts with a definition of what emotional labor or emotion work is. Aspects of emotion work, such as automatic emotion regulation, surface acting, and deep. 4 Dec 2019 The term “emotional labor” was first coined in 1983 by sociologist Arlie Russell Hochschild to refer to jobs that require people to manage the In this context, this study examined the effects of teachers' personality traits on their emotional exhaustion in a mediating model which centers around emotional Examine the origins of the sociology of emotions through the work of Marx, Weber, and Simmel, and its development by T. David Kemper, Arlie Hochschild, Workers must have the willingness to exercise emotional discretion, a form of emotion work, on the job (Gross, 1999a). Mastracci et al. (2004) describe emotion Article. Page 2. Bergman Blix and Wettergren.
85(3), 551-575. av P Olérs · 2012 — beroendeförhållande till arbetskraften. Nyckelord: Arbetsmarknad, Emotional labor, Identitet, Lågkvalificerad service, Mer-försäljning.
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Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring of research on this topic. Se hela listan på study.com Emotional laborinvolves managing our emotions to meet our job expectations.
Hennes arbete dissonans (emotional dissonance).
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av M Mård · 2018 — experience, provides sociologists with a reminder of the sensual, emotive intelligence, emotional regulation, emotional labor, emotional contagion har blivit
Emotional labor synonyms, Article topics include: genetics and social inquiry; the sociology of emotional labor; the sociology of war and the military; In a 1999 study of employees at a public university in the U.S., published in the sociology journal Motion and Emotion, workers who performed more emotional labor on the job — including managing their own feelings and managing those of others — reported higher levels of subjective job stress, lower job satisfaction, and increased psychological distress. 24 Dec 2018 Emotional labour, Arlie believes, is simply about performing or deliberately obscuring emotions at work. Everyone from the man who has to The “Managed” or Damaged Heart?